
FAQ Frequently Asked Questions
- TOP
- Frequently Asked Questions
Questions We Often Receive from Our Customers
We have compiled the questions we most frequently receive from customers. If you cannot find the information you are looking for, or if you would like to discuss a more specific matter, please feel free to contact us here.
Index
About Our Company and Services
- Q1What areas do you serve?
- AWe serve all areas of Tokyo, Kanagawa Prefecture, Saitama Prefecture, and Yamanashi Prefecture, as well as parts of Chiba Prefecture and Shizuoka Prefecture. Our 24-hour emergency response service is available mainly in Tokyo’s 23 wards and the Yokohama and Kawasaki areas of Kanagawa Prefecture.
- Q2Can you handle an old building even if drawings are not available?
- A
Yes. Even if drawings are not available, we can conduct an on-site survey as needed and provide support. We have handled maintenance for many aging buildings over the years. Please request an on-site survey and estimate here.
- Q3Do you work only with corporate clients (property management companies and management associations)? Can individuals request your services?
- AOur work is primarily with corporate clients such as property management companies and management associations, but we also respond to inquiries from individual customers, including building owners.
- Q4Can we request services for multiple properties at once, rather than just one building?
- AYes. Requesting services for multiple properties at once can also help improve operational management efficiency. By consolidating the point of contact, we reduce the workload for the person in charge of management.
- Q5 I am not familiar with the equipment. Can you provide consultation?
- A
Yes. Please feel free to consult us about any concerns or questions you may have. We will make proposals to help prevent potential problems before they occur. Please contact us here.
About Inquiries and Estimates
- Q6Are estimates and on-site surveys free of charge?
- A
Yes. We provide estimates free of charge. Depending on the details of the survey, a separate fee may apply for an on-site survey. In such cases, we will consult with you and explain the details in advance. Please feel free to contact us here.
- Q7Is it okay to request a comparative estimate?
- AYes, that is not a problem. To help customers choose the best service provider for their needs, we welcome comparison with multiple companies.
About Work and Operations
- Q8Do you provide warranties for construction work or cleaning?
- AFacility renovation work comes with a one-year warranty, and graywater drainage pipe cleaning includes a warranty against drainage problems that occur under normal use for one year after cleaning. Please contact us here for details.
- Q9Can you handle notices to residents and tenants?
- AYes. You can entrust us with preparing the notice text. We will prepare the content according to the requests of the management association or property management company. Please note that we ask customers to handle posting and distribution, but we can also provide these services separately for an additional fee upon request.
- Q10In what format can we receive reports?
- AWe prepare detailed reports with photos and send them as electronic data (PDF) or in printed form.
- Q11Can work schedules be adjusted flexibly?
- AYes. We will accommodate your facility’s operating conditions and residents’ schedules as much as possible. We can also adjust the work schedule to avoid tenant business hours.
About Problems and Emergencies
- Q12Can we request emergency response for properties other than those under contract?
- AOur emergency response applies to properties with a 24-hour emergency response plus periodic inspection contract. However, depending on the situation, one-time support may be available, so please consult us.
Frequently Asked Questions by Service
For more specific questions about each service, please refer to the relevant service page or feel free to contact us here.